Instructions on how to appeal
- The appeal must be within 90 days of the billing date
- include your account number
- state the basis of your appeal
- include a daytime phone number
How long will my exoneration hearing take?
Hearings will take approximately 10 minutes, but a full opportunity to present your case will be provided to you.
Do I need a lawyer?
No. A lawyer is not required. However, you may choose to be represented by a lawyer.
Do I need to bring any documentation to the hearing?
Yes. Please bring any documentation related to your disputed issue. (Examples include PWSA bills, plumber bills and photos.)
What should I expect at an Exoneration Hearing?
The Water Exoneration Hearing Board’s Rules for Conducting Hearings provides details about the hearing process. These Rules can be found on The Pittsburgh Water and Sewer Authority’s website at http://apps.pittsburghpa.gov/pwsa/RevRulesandRegsChapter3.pdf page 6.
On the day of the hearing, please sign in on the blue sign-in sheet in the lobby and wait to be escorted to the hearing. A representative from the City Solicitor’s law department will begin the hearing by introducing him/herself and the Water Exoneration Hearing Board. The representative from the City Solicitor’s law department will announce the hearing number and the customer name. The representative from the City Solicitor’s law department will then request that The Pittsburgh Water and Sewer Authority (“PWSA”) representative state the facts as they are known by the PWSA and submit their evidence. Once completed, the representative from the City Solicitor’s law department will then ask the customer if he/she has any questions of the PWSA witness. The customer will then state his/her case and submit his/her evidence. The Water Exoneration Hearing Board members may ask the customer questions regarding the property.
Once all the testimony is provided and all questions are asked and answered, the representative from the City Solicitor’s law department will then conclude the hearing. The decision letter will be mailed to the customer within 45 days. If the customer does not agree with the Board’s decision, the customer may file a statutory appeal with the Allegheny County Court of Common Pleas.