Pittsburgh, PA… The Pittsburgh Water and Sewer Authority (PWSA) issued a request for proposals (RFP) to redesign and launch a new website. PWSA’s website is its primary communications and customer service channel and it is due for a redesign that utilizes modern web technology and features.
“We’re eager to provide our customers with the online experience they expect,” stated Robert Weimar, Executive Director of the Pittsburgh Water and Sewer Authority. “The new design will provide the ability to create a customer-centric site that represents PWSA’s renewed focus on our ratepayer’s expectations.”
The RFP was developed based on feedback from our customers. Specifically, it calls for a website development vendor to assist the Authority in developing the new site and provide features such as a responsive and mobile-friendly design, customer-focused site architecture and navigation, and the ability to meet current ADA compliance standards. It must also provide a content management system that will simplify the overall administration of the site and provide staff with more flexibility to provide current information and services to customers.
The website project is also an opportunity to establish a web presence that reflects the evolving mission of the Pittsburgh Water and Sewer Authority. PWSA is engaging with customers by regularly meeting with community groups, and actively responding to their concerns. The Authority has also implemented a successful Community Lead Response and established the Customer Assistance Program to support low-income customers. PWSA’s new website will use modern communication methods to improve customer satisfaction and enhance their experience with the PWSA.
Those interested in responding to the RFP should visit PWSA’s website for instructions on how to receive the RFP. Those instructions are available at www.pgh2o.com/doing-business. Proposals are due on Wednesday, September 26th.