Many homeowners are unaware that the water service line and sewer line that connects their home to our water and sewer mains are their responsibility to maintain. Additionally, repairs to your in-home plumbing infrastructure can be challenging to deal with and can cost thousands of dollars.
That's why Pittsburgh Water is partnering with Oncourse Home Solutions to offer a variety of optional service line protection programs for homeowners in our service area.
These programs, available to Pittsburgh Water residential customers, will help you to protect your home from costly and unexpected water, sewer, or in-home plumbing repairs. While they are entirely optional and there is no obligation to enroll, these programs offer peace of mind and can help to safeguard your finances when an unexpected service line or plumbing issue occurs.
Homeowners are responsible for the privately owned portion of their water and sewer lines.
Our Partnership with Oncourse Home Solutions
Oncourse was selected through a public bidding process to provide this optional coverage to Pittsburgh Water homeowners. They have been providing water line, sewer line and other home warranty protection services for 30+ years and have over 1.8 million customers across the country. Through the partnership with Pittsburgh Water, Oncourse has hired local Pittsburgh-based customer service agents to work with Pittsburgh Water customers, has secured a diverse and local contractor network, and has added additional protections for homeowners, including minimum response times for claims and coverage for qualified repairs. Proceeds from this program will help to support Pittsburgh Water's Hardship Grant Program, meaning that all proceeds will support our most vulnerable customers.
Service Line and Plumbing Programs Available to Pittsburgh Water Customers
Water Line
- Coverage for leaking or broken water line pipes damaged by normal wear and tear, including tree roots, corrosion, and more. $25,000 coverage per occurrence. $5.55 per month.
- See Plan Details.
Sewer Line
- Coverage for clogs and blockages caused by normal wear and tear to your sewer line. $25,000 coverage per occurrence. $9.45 per month.
- See Plan Details.
Water Line and Sewer Line Combo
- Covers repairs to both the water line and sewer line outside your home. You'll receive combined protection up to $25,000 per occurrence for covered water line repairs, and up to $25,000 per occurrence for covered sewer line repairs. (separate coverage limits apply).
- $9.99 per month.
- See Plan Details.
In-Home Plumbing
- Inside-the-home coverage for leaking or broken water supply lines and clogged or blocked drainage pipes. $1,800 per occurrence. $6.10 per month.
- See Plan Details.
Service Line Protection Program FAQs
How do I enroll?
Interested customers can learn more and enroll in the plan(s) of their choice through Oncourse Home Solutions by visiting https://oncourse.com/pittsburgh. Enrollments for these plans take place directly through Oncourse, not through Pittsburgh Water.
How much can a water service line or sewer line break cost me?
The cost of repairing a broken service line can cost hundreds to thousands of dollars. On average, it costs property owners between $500 and $5,000 to repair a water line break and between $3,000 and $10,000 to repair a sewer line break in Pittsburgh.
Who is Oncourse Home Solutions?
Oncourse Home Solutions is an independent third party provider of optional home warranty protection plans. Pittsburgh Water residential customers can purchase warranty coverage for their water line, sewer line, and in-home plumbing. No customer is required to purchase these warranties. Oncourse is an independent contractor partnering with Pittsburgh Water and is responsible for all repair work provided under the program. They provide protection for over 1.8 million homeowners nationwide and have achieved an A+ rating from the Better Business Bureau.
Are these plans required?
No, all plans offered by Oncourse Home Solutions are optional and are not regulated utility services. Plans are not provided or guaranteed by Pittsburgh Water. Your participation in, and your payment for, these plans do not affect your utility service.
I have homeowners' insurance for my home. Does it cover the water service line and sewer lines?
Individual policies vary, but standard homeowners’ insurance policies typically do NOT cover repair or replacement of water service lines or sewer lines.
How does the program work?
In the event of an issue with a covered line, customers should contact Oncourse directly to coordinate the repair. Oncourse will assign a local contractor for the job. The customer will receive confirmation of the repair time and contractor’s name, along with an estimated time of their arrival. The contractor will assess the issue to ensure it is covered, and will complete the repair in a timely manner.
Are there situations or issues that the program will not cover?
Yes, there are circumstances or existing conditions that Oncourse Home Solutions excludes from covered repairs. You should review the terms and conditions of your protection plan carefully to understand the coverage limits and exclusions.
How do I cancel my Oncourse plan(s)?
Plans can be cancelled at any time by contacting Oncourse Home Solutions at 1-833-566-3510. You will only be responsible to pay for the months you were protected.