Report an Issue

Report a Water or Sewer Emergency

If you are reporting an urgent water or sewer issue (such as low or no water pressure, a suspected water main break, or a sewage backup), please call our 24/7 Emergency Dispatch at 412-255-2423 (Press 1). 

Report a Non-Emergency Issue

If you are reporting a non-emergency issue (such as billing or general questions), please submit the webform below. If you request a response, we will respond within two business days. 

If you are having any difficulties completing tasks or accessing information on the new Customer Advantage Portal, you can submit your issue at pgh2o.com/customer-advantage-portal-issue-form.

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*Address or Intersection with the Issue
If you are reporting a water or sewer emergency (such as low or no water pressure, a suspected water main break, or a sewage backup), please call our 24/7 Emergency Dispatch at 412-255-2423 (Press 1) instead of submitting this webform.
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*Does this non-emergency issue require a response from one of our representatives?
If you request a response, we will respond within two business days. 
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