Stellar Service

A customer named Emma reached out to express 
her satisfaction with the service she received from Customer Service Representative, Alexia Dolphin.

Emma said Alexia was “professional, kind, excellent, didn’t rush through the conversation, and most importantly, didn’t interrupt when I was speaking.” 

Thank you for the great work, Alexia!

Payment Plan Props

Clerical Specialist, Carleen Kamon, and Customer Service Representative, Michael Anania, received praise from a customer for assisting with the setup of a payment plan.

“Please pass along how pleased I was with how this whole process was handled,” said the customer.

The customer mentioned both Carleen and Michael by name and expressed his gratitude for how helpful they both were. Congratulations on the well-deserved praise!

Terrific Teamwork

Travis, a customer living in Lawrenceville let us know how great Customer Service Representatives Autumn Graham, Aileen Evans, Janine Garlicki, Tasha Crafton, Corporate Accounts Analyst Janice Barnett, and Compliance Analyst Zachary Larimer were in handling a billing-related manner. 

“I was very impressed with everyone’s knowledge and courtesy,” said Travis.

Thank you for your consistently outstanding collaborative efforts, team!

Above and Beyond

During a water main repair in Squirrel Hill, Water Service Foreman, Gene Saunders, went above and beyond his duties to help a family searching for their dog.

“Thank you for being so thoughtful, attentive, and kind,” wrote the family.

Thank you, Gene, for your kindness and the critical work you and the rest of our field crews are doing during these extraordinary times.

Pleasant Patience

A customer called us and asked that we recognize Customer Service Representatives Jeremy Root, Autumn Graham, and Alexia Dolphin for the help she received from them.

“They were able to show patience and were more than pleasant with me,” said the customer.

Keep it up Jeremy, Autumn, and Alexia!