Snowstorm Specialist 

Each winter our Operations team tackles the added challenge of keeping water main breaks from becoming an icy hazard to pedestrians and vehicles. Thanks to the dedicated efforts of folks like Vactor Operator, Kenny Welsh, customers can rest assured that their safety is in good hands until repairs are complete. 

A customer from Shadyside reached out to praise Kenny, saying “I wanted to let all of you know that a wonderful gentleman, Kenny Welsh, has been here for several hours clearing the ice and snow in the cul-de-sac so pedestrians can now safely cross the street in front of our house.”

The customer also noted that Kenny returned to the neighborhood with one of our plow trucks to further secure the area. Thanks, Kenny!

Disciplined Driving

A customer reached out to praise Inspector II, Ed Sadej, for his “courteous and patient” driving on East Carson Street in the South Side during a period of heavy traffic. 

“Thank you for being respectful of other motorists and pedestrians in the midst of heavy traffic flow,” said the customer.

A major priority of ours is to make sure that all vehicles in the PGH2O fleet are operated in a safe and responsible manner. Thank you, Ed, for upholding this standard and your continued essential work in the field.