The Pittsburgh Water and Sewer Authority Publishes Its 2020 Year in Review

Our new annual report provides an overview of our signature achievements from the past year
2020 Year in Review Graphic

The Pittsburgh Water and Sewer Authority is pleased to release our 2020 Year in Review.  

2020 was a remarkable year. PWSA quickly adapted to the reality of the pandemic and continuously delivered on our commitments to ratepayers. The annual report highlights our investment and the actions we are taking to provide Pittsburgh families, its workers, and businesses with safe, high-quality water services. We encourage you to learn more about the following signature achievements that occurred last year:

Notable Accomplishments
Here we discuss our prioritized program areas. From reducing lead levels, expanding our customer assistance programs, and implementing the largest capital program in PWSA’s history, these achievements show that we are taking the necessary steps to protect water services for current and future generations of Pittsburgh. 

Financial Health 
This section covers our current financial standing, projections for coming years, and highlights our success in securing state and federal funding to support our infrastructure investment. Our current bond ratings and the completion of two bond transactions provide the credibility and the resources to implement our $1.2 billion capital program over the next five years. 

Performance Metrics  
From the quality and quantity of customer service calls to the miles of pipes, catch basins, and hydrants we replace, you will see the steps we are taking to improve performance and deliver on our commitments to all customers. 

Project Accomplishments  
Here we highlight pertinent water, sewer, and stormwater project accomplishments. These illustrate the work we are doing in the community to replace water mains, improve our infrastructure, rehabilitate sewer pipes, and protect neighborhoods from increasing amounts of rain. 

“This report reflects our efforts to increase transparency by shedding more light on items such as our responsible and effective investment of ratepayer dollars,” said Chief Executive Officer, Will Pickering. “In 2020, PWSA demonstrated its commitment to deliver life essential services and advance critical construction projects during very challenging circumstances.” 

Web and PDF versions of the report can be found on the Performance page of our website.