Pittsburgh, PA - The Pittsburgh Water and Sewer Authority (PWSA) is pleased to announce that an improved online and mobile customer experience is on its way to customers. Later this summer, PWSA will launch a customer engagement and self-service solution to streamline customer service, expand self-service functionality, and make it easier for customers to manage their account details under one username and password.
The customer platform will offer all customers – residential and commercial – powerful new capabilities to manage their PWSA account with one login. Right now, for customers to pay their bills, start or stop service, track water usage, and update contact information, they must call customer service or log in to separate accounts. The new platform will integrate these separate systems and will provide customers with a single login to complete these tasks.
Customers can access billing information, water usage, and submit requests to PWSA all in one, streamlined portal.
Once registered, customers will have the ability to see their current and historical water usage and usage trends, receive alerts for higher than expected consumption, set communication preferences, view current and historical bills, and access online bill-pay.
Customers already enrolled in online bill pay will receive notification via email about the upgrade. These existing e-Bill and autopay customer accounts will automatically transfer to the new portal. They can use their existing username and password to login for their first time, and once logged in, they will be prompted to reset their password. Previously saved payment information or scheduled auto-payments will transfer to the new portal.
Customers who have not yet registered for an online account are encouraged to visit pgh2o.com/customer-advantage to learn more about the portal and to enroll.
This customer engagement and self-service solution is part of PWSA's continued investment in technology to enhance customer service, expand self-service functionality, and streamline day-to-day operations. While PWSA has made significant investments in new technology infrastructure over the past several years, this project is a key step on our journey to demonstrate investment in our customer experience.
“We hope our customers will appreciate all the simple, easy-to-use features that are part of this technology upgrade,” said PWSA CEO Will Pickering. “Our team has been working tirelessly for over a year to prepare every detail – small and large – to make everyday processes work for our employees and customers,” he said.
To learn more about this new tool, and other resources PWSA offers to customers, please visit pgh2o.com/customer-advantage.
