Applying for this Program
By applying below, you may qualify for Pittsburgh Water and its contractors to perform the repairs required to the portion of the water service line that you own. Please review and return this Agreement as soon as possible. You must sign and return the Agreement to receive a repair to your private water service line and/or installation of water saving devices. If you do not return a signed Agreement and your water service line continues to leak, Pittsburgh Water may assess a daily charge or provide notice to terminate water service until you have the water service line repaired at your expense. After we receive the signed Agreement, one of Pittsburgh Water’s representatives will contact you to begin the repair process by scheduling an inspection of the leaking pipe(s) and/or device(s) inside your property.
You can also submit the completed Line Repair and Conservation Pilot Program Agreement via mail or email to:
Pittsburgh Water
ATTN: Department of Customer Service, PGH2O Cares
1200 Penn Avenue
Pittsburgh, PA 15222
What to Expect
If you allow Pittsburgh Water to repair the portion of the water service line which you own, Pittsburgh Water’s contractors will need to enter your property. First, before the repair, one of Pittsburgh Water’s contractors will perform an on-site, pre-repair estimate to determine the costs to repair your leaking water service line and install water saving devices. If the costs are determined to be within the Pilot Program budget, and the leaks are deemed to be on exposed pipe and/or in devices covered under the Pilot Program, repair work will be conducted during that initial visit. Please note that if your property is deferred due to health and safety issues with the property, you will be referred to local, state and/or federal programs that may perform repairs.
During the repair itself, Pittsburgh Water’s contractors will need to enter your property to repair any exposed plumbing and install any water saving devices, including low flow showerheads, low flow toilets, and faucet aerators. Please note that any unexposed plumbing is not within the scope of repair. The contractor will also provide you with education on conservation within your home and facilitate your mandatory enrollment into Pittsburgh Water’s Customer Advantage portal with enabled leak alerts. All plumbing repairs, device installations and devices will come with a warranty period of one year. The not to exceed cost of these services for your property is One Thousand Three Hundred and Fifty-Six Dollars ($1,356.00).
During the repair itself, Pittsburgh Water’s contractors will need to enter your property for several hours. You will need to arrange for an adult, 18 years old or older, to be present during this time.
Pittsburgh Water’s contractors will make every effort to minimize disruption to your property. If the internal, main shut-off valve is not able to be operated, Pittsburgh Water will attempt to shut off water service at the curb stop valve outside of your property so that the contractor can make the leak repairs. You will then be responsible to hire a private plumber to repair and/or replace the internal shut valve unless that device is leaking and has been identified as part of the scope of repair work to be performed by Pittsburgh Water’s contractor.
Please note that Pittsburgh Water is not responsible for restoring private property that may be disrupted during the water service line repairs. Remember, before any repair starts, you may opt out of the portion of the water service line repair that takes place on your private property. However, if you do not repair your private water service line, you will be forfeiting free leak repairs and/or the installation of water saving devices, and Pittsburgh Water may assess a daily charge for each day the waste of water continues or, in Pittsburgh Water’s discretion, give notice to terminate water service to your property until the leaking pipe(s) and/or device(s) inside your property is repaired at your expense in order to protect the occupants of your property and/or the public.