To better serve the more than 520,000 customers who rely on Pittsburgh Water each day, it's important that we understand how well we're currently meeting their needs and expectations.

Late in 2024, we launched our most recent customer satisfaction survey, which measured how well we’re serving, communicating with, and satisfying our customers. 

Hundreds of customers provided us with valuable feedback about our performance in key areas and identified the Pittsburgh Water projects, goals, and programs most important to them. 

Most notably, 72% of respondents noticed improvements in water quality, customer service, and infrastructure upgrades at Pittsburgh Water since 2018.

In addition, respondents shared their top priorities, which were:

1. Providing transparent, regular communication to customers

2. Protecting water quality and our source water coming from the Allegheny River

3. Continuing to reduce lead levels in our distribution system

4. Proactively investing in our critical water, sewer, and stormwater infrastructure

Our recently released 2024 Year in Review highlights the work our team is doing to address each of these customer priorities. 

Going forward, our task is to continue to advance our customer’s priorities through our work and improve how we communicate these successes to the communities we serve. 

That's why we'll be exploring and developing new communications campaigns around topics like water quality, sustainability, and the capital investments we’re making in our sewer and stormwater infrastructure.  

Thank you to all of the customers who took the time to share their experiences with us. The feedback received from this survey provides valuable insight into what our ratepayers expect from a trusted community partner like Pittsburgh Water.