I.  INTRODUCTION  

This Privacy Policy (the “Policy”) explains how The Pittsburgh Water and Sewer Authority (“us,” “our,” or “we”) collects, uses, and discloses personal information that we collect from users of our main website, http://www.pgh2o.com, our Customer Advantage portal, https://myaccount.pgh2o.com/, and any other websites and online services that we operate and that include a link to this Policy (collectively, the “Websites”).   

II.  DEFINITIONS  

Definition of Personal Information  

For the purposes of this Policy, personal information means any information about a natural person that is readily identifiable to that specific natural person. Personal information includes things such as your name, address, Social Security number, email address, driver’s license information, phone number, and certain electronic device identifiers.  

Information that has had the personal identifiers removed through anonymization or aggregation is not considered personal information and can be used for any purpose unless otherwise prohibited by law.  

III.  POLICY  

Information We Collect About You  

When you use or access the Websites we may collect personal information directly from you, such as the following:   

• Contact information, such as your name, email address, telephone number, mobile number, account number, service address, or mailing address.    
• Business information, such as your job title and the name of your employer or organization.  
• Authentication and portal login information, including your username and password.  
• Any other information you submit when you contact us through the Websites, including any information you provide through one of our online forms.  

We also may collect certain other information automatically when you visit the Websites, such as the following:  

Browser and Device Information. Certain information may be automatically collected by most browsers or devices, such as information about user devices (such as IP addresses and MAC addresses), operating systems, and browsers.  

Information Stored in Cookies. The Websites may also use available web-based technologies to collect personal information, such as cookies, pixels, or web beacons. Cookies are pieces of information stored directly on users’ computers or devices. Cookies allow us to collect information such as browser type, time spent on the online services, pages visited, referring URL, and other traffic and usage data. We may also use cookies for purposes such as determining what features interest our users, revising our site features or operations, and as further described below. For more information, see the “Your Choices” section below.  

Pixel Tags and Log Files. The Websites may also use other tracking systems such as log files and pixel tags. For example, pixel tags, sometimes called web beacons, are similar in function to a cookie and can tell us certain information like what content has been viewed.  

Information Collected in Connection with Analytics Technology: We may use various technologies to learn more about how visitors use the Websites, such as Google Analytics. Google Analytics uses cookies to help us analyze how visitors use the Websites. The information generated by the cookies about your use of the Websites includes your IP address. If you so choose, you may be able to opt out by turning off cookies in the preferences settings in your browser. For more information on Google Analytics, including how Google Analytics collects, uses, and discloses information, refer to the following page: http://www.google.com/policies/privacy/partners/. We may also use other technologies to monitor your activities on our Websites.  

Uses and Purposes for Processing Your Information  

We use, disclose, transmit, transfer, store, and otherwise process your information for various purposes, including:  

• Providing, developing, maintaining, personalizing, protecting, and improving the Websites and services we offer and provide to you and others.  
• Operating, evaluating, debugging, identifying and repairing errors, effectuating similar functional enhancements, and improving our Websites or other services.   
• Understanding how you use our Websites and other services, performing analytics, analyzing and reporting on usage and performance of the Websites, and marketing materials, and determining what features and services may interest you.   
• Managing advertising and marketing activities, including engaging in targeted and cross-context behavioral advertising, email marketing or text messaging campaigns, conducting surveys, and offering contests, giveaways, and other promotions.  
• Communicating with you and others, including responding to your requests and providing you with information.  
• Offering, marketing, or advertising products, programs, and services from us, our affiliates, business partners, and select third parties to you, including through targeted advertising. 
• Storing information about your preferences, recognizing you when you use the Websites and customizing your experience.  
• Synchronizing users across devices, affiliates, business partners, business customers, and select third parties.  
• Creating aggregate or deidentified data.  
• Legal and safety purposes, such as maintaining the safety, security, and integrity of our Websites, other technology assets, services, and our organization, preserving or enforcing our legal rights and property; protecting our users, our employees, and others; and complying with industry standards.  
• Protecting against malicious, deceptive, fraudulent, or illegal activity, and participating in any prosecution or enforcement of laws or agreements meant to prevent or punish such activity.  
• Enforcing our policies, terms of use, contracts, or other legal rights.  
• Evaluating or participating in an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceedings.  
• Complying with law and legal obligations.  
• Such other purposes as you may authorize or that we otherwise disclose.  

Disclosure of Your Information  

We may disclose personal information we collect about you:  

• To our affiliates and subsidiaries.  
• To our business partners, such as partners involved in joint business transactions, or as necessary to provide you with services.  
• To parties and networks that enable or participate in targeted and cross-context behavioral advertising and/or that provide online tracking technologies that we use to analyze the use of the Website and any other online services.  
• To our contractors, service providers, and other third parties we use to support our organization, which may include support of any of the data uses described above.   
• To comply with applicable law, other legal requirements, and industry standards.  
• To enforce our policies, terms of use, contracts, or other legal rights.  
• To investigate or prevent unlawful activities or misuse of the Websites.  
• To protect against malicious, deceptive, fraudulent, or illegal activity, and participating in any prosecution or enforcement of laws or agreements meant to prevent or punish such activity.  
• To operate, evaluate, debug, identify and repair errors, effectuate similar functional enhancements, and improve our Websites or other services.   
• To protect the legal rights, property, safety, and security of us, our users, our employees, and others.  
• To comply with law and legal obligations.   
• To an actual or potential buyer, successor, or other organization in the event of an actual or potential merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy, liquidation, or similar proceedings.  
• To such other parties as you may authorize or that we otherwise disclose.  

Your Choices  

You also may choose not to provide the personal information we request through the Websites. However, not providing information we request may restrict your ability to use certain features of the Websites. For example, you may be able to restrict the collection of personal information or functionality through your device's operating system or by disabling cookies, but doing so may prevent you from using the functionality of the Websites. Some Internet browsers have a “do-not-track” feature that let you tell the Websites that you do not want to have your online activities tracked. We allow third parties to use the Websites to collect personal information about your online activities over time and across different websites, applications, and other online products or services.  

Third Party Links  

The Websites may include links to other websites, applications, information, and services provided by third parties. We are not responsible for the privacy policies or practices of those third parties. We encourage you to review the applicable privacy policies of such third parties if you elect to follow the links provided.   

Personal Information of Children  

We do not direct our sites to children under the age of 13 and do not knowingly collect the personal information from children under the age of 13. If you are the parent of a child under 13, and you believe that you child has provided us with information about him or herself, please contact us using the contact information at the end of this Policy. To learn more about how to protect your child online, visit the Federal Trade Commission’s (“FTC”) website.  

Disclaimer  

Our Website does not constitute an offer or contract. Information on the Website may contain inaccuracies or typographical errors. Information may be changed or updated without notice.  

Changes to This Policy  

We may update this Policy to reflect changes in our privacy practices at any time and without prior notice to you. When we do so, we will update the effective and last updated date above. We encourage you to periodically review this Policy for the latest information on our privacy practices with respect to your personal information. 

 IV.  MISCELLANEOUS  

Contacting Us  

If you have any questions or comments about this Policy or our privacy practices, or you would like to ask for access to or amendment of your personal information, please contact us by email at info@pgh2o.com or by mail at The Pittsburgh Water and Sewer Authority, Attention Chief Legal Officer, 1200 Penn Avenue, Penn Liberty Plaza I, Pittsburgh, PA 15222.  

The Authority reserves the right to modify or amend this policy at any time as it may deem necessary.