The new payment portal, which fully launches on January 5th, is intuitive to use and provides customers with a variety of options to pay their bill. It features two distinct portals for paperless billing and one-time payments, expanded options for retail payment locations, and improved automated prompts when paying by phone.  

We initiated this project to modernize our billing system, provide customers with an easier way to manage their account and pay their bill, and to offer more convenient payment options. The new portal is a vast improvement from our former bill pay system, and we want customers to be aware of these changes as we prepare for the launch of this new resource.

If you’re already using paperless billing, you will appreciate the enhanced options to easily view your bill and manage your account. Those enrolled in the former system will receive an email from ebilling@pgh2o.com to confirm their account in the new portal. All information except payment card information will transfer. The portal provides clear instructions, searchable FAQs, and features built-in language translation, so those new to paperless billing will find it easy to enroll and complete tasks. 

Using the new EZ-PAY portal, customers can make quick, one-time payments online without having to login or enroll in paperless billing. Simply access the portal from our website and follow the steps to submit your payment.  

If digital payment methods are not of interest, our new retail cash payment system will work at more locations to provide additional options for paying your bill. Customers may also pay by phone by calling Customer Service and pressing 2. Follow the automated prompts to complete the payment and have your account number, billing zip code, and method of payment available.

Customers not enrolled in paperless billing will continue to receive their statements by mail. You can always mail your payment or utilize the EZ-PAY portal to make a one-time payment. If you enroll in paperless billing, you opt out of receiving statements from us by mail. 

To help customers with the transition, step-by-step instructions for how to use the new payment portal are available on our website at pgh2o.com/new-bill-pay. Please review this information before it launches in January. 

The new billing and payment portal is one of many recent projects to offer improved and modern services to customers. We encourage you to explore the new portal once it goes live and hope that you’ll find that the enhanced options for viewing and paying your bill are easier and more convenient to use.