A broken water main prior to being shut off for repair.

Water main breaks can occur at any time but are more likely during cold weather and sudden changes in temperatures. The age of a pipe, its material, and accidents can also lead to a break. When a break occurs, the pressurized water in the area must be shut off temporarily to allow our crews to safely make repairs. We understand how disruptive these outages can be, which is why we encourage all customers to provide us with current contact information so we can notify them of any service disruptions. 

Update your contact information by submitting the online form at pgh2o.com/update-contact-info or by calling Customer Service at 412-255-2423 (press 5).

Customers are notified via robocall and all service disruptions are placed on our website at               pgh2o.com/service-outages. Robocalls are issued as soon as possible for emergencies and ahead of time for planned construction work. If an outage is extended or rescheduled, updates are provided. If you see a water main break, please report it to our 24/7 Emergency Dispatch at 412-255-2423 (press 1) to help us respond quickly and return service to normal.