Could you qualify for assistance? The answer may surprise you!

With expanded eligibility, enrollment is growing for PWSA’s customer assistance programs.
CAP

PWSA knows many in our service area try month after month to make their budgets balance. We also know access to clean, safe, affordable water is non-negotiable. That’s why we’re working to spread awareness of and bolster enrollment in our range of Customer Assistance Programs.

Earlier this year, we expanded our Customer Assistance Programs by increasing income eligibility from 150% of the Federal Poverty Level (FPL) to 200%, raising the volumetric discount to 60% for very low-income customers, and increasing the monthly credit for the Arrearage Forgiveness Program to $40. With these expanded eligibility qualifications, we’re helping provide peace of mind to even more PWSA customers.

Program features: We offer a variety of programs to fit the needs of our customers. Below are programs income-qualified customers may benefit from:

  • Bill Discount Program: Provides the first 1,000 gallons of water/wastewater conveyance for free with an additional 85% reduction of the stormwater fee. Over 7,615 customers are currently enrolled and benefitting from this program this year.
  • Flexible Payment Arrangements with Arrearage Forgiveness: $40 forgiven monthly for each on-time payment in an active, income-based payment plan.
  • Hardship Grants: Customers can receive up to $450 in annual grants for each water and wastewater conveyance service. In 2024 alone, 618 hardship grants have been awarded, totaling $313,762.
  • Winter Moratorium: From December 1 - March 31, customers are protected from service termination due to non-payment. Available to single-family residential customers earning an annual income at or below 300% of the FPL.
  • Lead Service Line Replacement Reimbursement Program: As part of our Community Lead Response, we will assist customers with up to 100% the cost of private lead service line replacement if customers choose to proactively hire a plumber and complete the work.
  • Line Repair and Water Conservation Pilot Program: The latest addition to our Customer Assistance Programs offers free leak repairs on exposed plumbing and installation of water saving devices for income-qualified households. We'll also help qualified customers sign up to receive leak alerts and track water usage through the Customer Advantage Portal.

Learn more today: For more information about our Customer Assistance Programs or to check your eligibility, visit www.pgh2o.com/CAP or contact PGH2O Cares at (412) 255-2423 or cares@pgh2o.com.