Pittsburgh, PA — The Pittsburgh Water and Sewer Authority (PWSA) is entering a new era – one with a renewed emphasis on public health, the environment, and our responsibility to serve as steadfast stewards of the vital water services our region relies on each day.
To ensure we can continue this momentum, in 2021 PWSA embarked on a Strategic Planning Project to guide our priorities over the next five years. The first phase of this project was to define our Mission, Vision, and Core Values.
“We’re confident that our organization is equipped with the resources, talent, and focus needed to support our region through the delivery of safe and reliable water services now and into the future,” said Will Pickering, PWSA’s Chief Executive Officer. “I’m excited to share with the public our new Mission, Vision, and Core Values, which will serve as our cultural foundation as we continue to carry out the invaluable services we provide to our communities.”
Mission Statement
PWSA’s Mission Statement speaks to the fundamental work we perform as a publicly owned and operated utility.
PWSA’s Mission is: To support our region by protecting public health and the environment through the delivery of safe and reliable water services with a commitment to future generations.
As stewards of a vital natural and public resource, all of us at PWSA have a responsibility to ensure we’re delivering safe, reliable water services to our customers. We’re also committed to our customers’ futures, by improving public health through clean water services and reducing combined sewer overflows by constructing new stormwater infrastructure and improving our sewer system.
Vision Statement
PWSA’s Vision Statement speaks to our future. In other words, if we live our values and execute on our mission, what will PWSA look like in five years.
PWSA’s Vision is: To transform Pittsburgh’s water system while being recognized by our customers as a trusted service provider and a steadfast steward of a vital public asset.
Core Values
Our Core Values speak to why we do what we do as an organization and serve as the foundation for how each of us on the PGH2O team conducts ourselves. PWSA decided on a set of five Core Values.
- Stewardship: As a public utility, we are responsible for serving as mindful stewards of our water system and continuing to provide essential and dependable water services now and for generations to come. Right now, we’re making decisions that will impact Pittsburgh for the next 100 years.
- Ethics & Integrity: We act ethically and with integrity in all instances, both as individuals and as an organization. This means modeling honesty, transparency, and professionalism in everything we do.
- Accountability: We are all held accountable, both individually in our everyday roles and as one organization. Only by doing what we promised can we rebuild trust with the community.
- Safety: We ensure a safe working environment for employees, the safety of our infrastructure assets, and the safety of the millions of gallons of water delivered to customers every day.
- Equity: We strive to deliver quality and affordable water services to every community in our service area, and to create a workplace that reflects the diversity of those communities.
We are excited for what the future holds at the Pittsburgh Water and Sewer Authority. We encourage our customers and anyone who turns on a tap in Pittsburgh to pay close attention to the transformation that is occurring within our organization. Our renewed focus on public health, the environment, and accountability for our actions are positive steps we are taking to renew public trust with everyone who relies on us for safe, reliable water services.
To watch a brief video with additional details, please visit Pgh2o.com/mission-vision-and-core-values.
