Pittsburgh, PA… Early this spring, the Pittsburgh Water and Sewer Authority (PWSA) released an improved service outage web map to provide customers with greater accuracy and more immediate notification about water service interruptions. The map is available at www.pgh2o.com/service-outages.
Using our in-house Geographic Information System (GIS) talent and technology, PWSA streamlined internal processes introduces a new service outage map improving the way customers receive information about service interruptions.
“Our employees work 24/7 to ensure safe and reliable drinking water to customers. However, maintenance and repairs may cause temporary service outages. Our new online map is designed to empower customers to view the status of our work in real-time,” said Will Pickering, PWSA’s CEO.
Features of the Service Outage Map
PWSA's new service outage map shows active, planned, and recently restored water service interruptions. Customers can view work happening in their neighborhood in real-time.
The new map provides current information about active, planned, and recently restored water interruptions. Outages are displayed on the map and listed with pertinent information about their location, restoration time, and other details as needed.
Responsive features on mobile or desktop, allow users to toggle between the different outage types, then click on a listing to zoom into the location on the map. Here you can see the boundaries in more detail for a better understanding of the impacted streets or properties. If you are impacted by an outage or any scheduled work that requires us to temporarily shut water, you will be notified by robocall provided your contact information is up to date in our system.
The features of the map give our 24/7 emergency Dispatchers the ability to enter reports of water outages, water main breaks, and other service needs into the back-end database of the map. From there, they draw the boundaries of the outage based on information reported from our crews in the field. The mapped outage areas are then automatically updated onto the PWSA website and into our robocall system, so Dispatchers can more easily initiate a call to notify the impacted population.
Update Contact Information, Report Water Main Breaks
To receive notifications about water main breaks or service interruptions impacting your home or property, make sure we have your contact information. You can enter it online or by calling our Customer Service department at 412-255-2423, press 5. To report a water, sewer, or stormwater emergency, please call our 24/7 emergency Dispatch at 412-255-2423, press 1.
Crews are working around the clock to provide reliable, high quality water service. When an outage happens our first priority is to safely restore service for our customers. If you receive a robocall or think you might be impacted by a service interruption, please check our service outage map available at www.pgh2o.com/service-outages for current information about water service in your neighborhood.
