Eligible PWSA customers are encouraged to apply for one-time crisis grants through the recently reopened Low-Income Household Water Assistance Program (LIHWAP). These emergency grants, which do not need to be repaid, can reduce past due water and wastewater charges and support those facing shut-off of their water service. Since January 2022, PWSA distributed more than $1.6 million of LIHWAP funding to nearly 1,500 customers.

LIHWAP will remain open through August 11 or until all funds are used.

Who is eligible? PWSA customers may qualify for LIHWAP if they rent or own their home, have an overdue water or wastewater bill that they are responsible for paying, and if the household is within the income limit for their household size (see accompanying chart). If a household has previously received a LIHWAP grant, they can receive another LIHWAP grant for a different service only. For example, if you’ve already received a LIHWAP grant to satisfy unpaid water charges, you’ll be able to apply for a LIHWAP grant to satisfy any unpaid wastewater charges.

How to apply. If you think you may benefit from this assistance, now is the time to apply. Applications are processed on a first-come-first-served basis and can be submitted online or at the Allegheny County Assistance Office. For more information, please visit the State’s COMPASS website or read our press release.

For additional information on PWSA’s own slate of Customer Assistance Programs, including the Bill Discount Program and Winter Shut-Off Moratorium, call 412-255-2457 or visit our Customer Assistance Program website.