We want each and every PWSA customer to know about our improved service outages web map! It provides customers with greater accuracy and more immediate notification around water service interruptions.

The new map allows customers to view the status of PWSA work in real time, providing current information about active, planned, and recently restored water interruptions.

New features allow users to toggle between outage types and zoom in on locations for a better understanding of the impacted areas. The improved map allows our team of Dispatchers to enter reports of water outages, water main breaks, and other service needs directly into a database and draw detailed boundaries of the affected area. The mapped outage areas are then automatically updated on our website and in our robocall system so we can more easily notify affected customers.

If you’re impacted by an outage or any scheduled work that requires us to temporarily shut water, you’ll be notified by robocall provided your contact information is current in our system. Please ensure we have your contact information!

Please update it on our Update Contact Information portal or by calling Customer Service at 412-255-2423 (press 5).