Discover the benefits and convenience of paperless billing

Managing your PWSA customer account has never been easier! Enrolling in our Customer Advantage Portal is as easy as 1-2-3.
customer stock couple

With our online Customer Advantage Portal, you can pay your bill, track water usage, receive leak and billing alerts, update contact information, and much more. Through that Portal, you can also switch to paperless billing.

But why switch to paperless billing? Paperless billing has many benefits and can save you time and money:

  • Go green. Paperless billing is a sustainability win, reducing unnecessary printing and mailing costs. For many of our customers, this is reason enough to enroll.
  • Declutter. Say goodbye to loose, free-floating papers! With paperless billing, all your bills are saved securely in our Customer Advantage Portal, meaning you can easily search past statements and payment history.
  • Get "same-day delivery." View your statement as soon as it’s posted to the Portal.
  • Set it and forget it. Set up bill reminders and recurring payments to make paying even easier.

More than 68,000 customers are currently enrolled in our Customer Advantage Portal. Those who have made the switch to paperless billing are already enjoying these benefits.

I’m in. How do I switch to paperless? Making the switch to paperless billing is easy. Just follow these three simple steps:

  1. Sign into your PWSA account online (https://myaccount.pgh2o.com).
  2. Under “Account Summary,” click “Set Up Paperless Billing.”
  3. Click “Paperless Billing” and “Save.”

You’re set! Your next monthly bill will be sent to the email associated with your account.

Can I switch back to receiving paper bills? Of course. If you decide that paperless billing isn’t for you, please:

  1. Sign into your PWSA account.
  2. Select “Billing” listed in the menu to the left and click “Paperless Billing.”
  3. Click “Paper Bill” and “Save.”

What other benefits does the Customer Advantage Portal offer? Nearly 60 percent of our customers already use PWSA’s Customer Advantage Portal to manage their account.

If you haven’t enrolled and created an account, what are you waiting for? Paperless billing is only one of the Portal’s many useful features. With this powerful tool, you can pay your bill, view billing history, and download past bills. Customers can see their current and historical water usage, track usage trends, and receive alerts for higher-than-expected water consumption using the platform’s customizable communication preferences. They can also complete forms online, making it easier to update contact information, start or stop service, request a refund, and more.

All these features and more are available at your fingertips under one username and password. Visit https://myaccount.pgh2o.com to set up your account today!

If you have questions about your PWSA account or a recent bill, contact Customer Service at 412-255-2423 (press 5) or info@pgh2o.com.