Tell us more about your role.

I’m responsible for greeting and helping customers and visitors as they come into the main lobby of 1200 Penn Avenue. Since our in-person Customer Service and bill pay counters there are closed, I provide to them our Customer Service phone number, explain to them ways they can pay their bill, or – if they are here to pay a bill – direct them to our bill payment box in the lobby. This is the only way customers can currently pay their bill in-person at 1200 Penn Avenue, and I like to remind everyone that the lobby there closes at 3 p.m. each weekday. We also have some helpful literature available noting where else customers can pay their bills.

I also support Executive Administration by helping to prepare for Board Meetings, writing Board letters and communications, welcoming them to the office on the day of a Board Meeting, and collecting, sorting, and delivering mail.

What made you decide to join PWSA?

As a PWSA customer myself, I’ve had to call Customer Service in the past for help with my bills. Everyone I spoke to was always so friendly and helpful, and I began to see myself as someone who could work for an organization like that. I kept my eye out for current openings, applied for this role, and got hired myself!

Tell us more about your work history.

I’ve held mostly administrative and secretarial jobs because, in these roles, I feel as though I can be personable and actually help people. In the past, I’ve worked at organizations like UPMC, Carnegie Mellon University, and AAA. I also spent many years as a caregiver for my husband, something that was challenging but ultimately rewarding.

What do you enjoy doing outside of work?

I really enjoy hanging out with my six grandchildren, all of whom live in the area. We do a lot of different things: go to the movies, visit indoor trampoline and water parks, travel to the beach, and much more!

Anything else to add?

Customers are encouraged to call our Customer Service team at 412-255-2423 and press 5 with any questions.