Customer Service Report: Know Your Domestic Violence Victims’ Rights

Special protections are available for any applicant or customer who provides PWSA with a copy of a Protection From Abuse (PFA) court order or any other court order that contains clear evidence of domestic violence.
Stop Domestic Violence purple ribbon.

Special protections are available for any applicant or customer who provides PWSA with a copy of a Protection From Abuse (PFA) court order or any other court order that contains clear evidence of domestic violence. Some of these protections include:

  • You will not be held responsible for a bill in someone else’s name, unless ordered by a court, district magistrate, or administrative agency.
  • PWSA will not send bills or account notices to anyone other than the customer.
  • You will be eligible to apply for PWSA’s Customer Assistance Programs.
  • Depending on your income, a special payment arrangement may be available.
  • PWSA cannot terminate your water service between September 1 and March 31.
  • You will receive additional notice prior to the scheduled termination.
  • If PWSA terminates your water service, it will be restored within 24 hours once payment is confirmed or a medical certificate is accepted.


Women’s Center & Shelter of Greater Pittsburgh (WC&S) provides free and confidential services for all domestic violence victims regardless of race, gender, sexual identity, or any other factor. Contact WC&S:

 


For more information, visit our Customer Rights webpage.