As part of ongoing enhancements to better serve customers, we are planning to launch a new billing and payment system in January 2021. We are partnering with a new bill-pay vendor, KUBRA, to implement improved processes and platforms for mailed bills, online billing, and a variety of payment options. Our goal is to make receiving and paying your bill more streamlined, easy, and convenient. 

Billing statements will look very similar to the current bill design, with a few small changes for improved processing. For mailed bills, statements with the same billing address will be bundled into larger envelopes for customers with multiple accounts.

The new cash payment system will work at more retail locations so that customers have more options for convenient cash payments. KUBRA’s EZ-PAY portal will help customers make quick, one-time payments by credit card, debit card, or bank account. In addition, customers enrolled in paperless billing will be able to easily view their bill, make one-time payments, set up recurring payments, and manage notifications all on our new online billing and payment portal.