Left to Right: Kelly Morgano, Rose Salerno, Michele Schanbacher, Stacey Hamilton, and Maureen Lyons
Kelly Morgano,
Human Resources Manager
Kelly’s primary duties consist of overseeing the recruitment and retention process, contract negotiations, performance management, succession planning, payroll, benefits administration, internal relations, and employee training. Kelly pursued a career in human resources in order to make a difference. “I learn something new every day and find satisfaction in helping others,” she said. PWSA was an appealing career option for Kelly because she considers it a privilege to work for an organization that supplies a resource as critical as water to the public. As far as challenges go, Kelly embraces managing employee relations and looks forward to continuing to adapt to innovation. “We are in a time of unprecedented change and PWSA needs to adapt and evolve to be successful,” said Kelly. Outside of work she enjoys spending quality time with her family and listening to all genres of music.
Rose Salerno,
Human Resources Specialist
Rose maintains department reports, coordinates union grievances, administers tests for field operations positions, as well as assisting with recruiting and interviewing. She also provides service and counseling to our employees. Regarding her pursuit of a career in human resources, Rose said, “my natural ability to be organized and past work experience of managing union and non-union employees led me to a dual degree in management and human resources.” After working part-time in our customer service department while going back to school, then working for the Executive Director and Board of Directors, Rose appreciated the opportunity to learn and grow with PWSA. She enjoys the challenge of staying ahead of changing human resources laws by learning how they benefit all employees. When she’s not at the office, Rose cherishes spending time with and shopping for her 19 nieces and nephews, baking, cooking, and gardening.
Michele Schanbacher,
Payroll Administrator
Michele is responsible for payroll processing, which includes making sure all employees are paid correctly and in a timely manner. She also handles any issues involving paychecks such as taxes, deductions, and adjustments. While Michele was attending the University of Pittsburgh, she worked as a manager at a grocery store where one of her responsibilities was payroll. “I really enjoyed it and wanted to continue working on the payroll process,” she said. Michele sees PWSA as a good fit for her career goals because she is impressed with the work environment and benefits granted to employees. Regarding challenges, Michele said “When an employee has an issue and I can help them to resolve it - it is very rewarding.” She is also very excited to be part of the implementation of a new payroll system in 2020. In her down time, Michele is kept busy by her eleven-year-old son.
Stacey Hamilton,
Human Resources Assistant
Stacey plays a critical role in the onboarding process as the first person met by new hires, in addition to aiding the rest of the human resources team with any given request. She pursued a career in human resources because she believes it is the heart of an organization. “Believe it or not, human resources is a complex role that requires a developed skillset that encompasses establishing a mission, setting clear objectives, leadership, empathy, integrity, confidentiality, trustworthiness, and the ability to make tough calls when necessary,” she said. Stacey enjoys being a PWSA employee because “it’s public service and the work that I do impacts our employees, which in turn impacts our community.” In terms of challenges, Stacey takes pleasure in having a hand in creating a positive and fair work environment for all employees. After the workday is over, Stacey spends time with her family, including her 14-month-old son and 5-year-old daughter, makes up her own soul cycle routines, and cooks.
Maureen Lyons,
Human Resources Assistant
Maureen provides assistance to the HR team, including maintenance of departmental documents, scheduling and assisting with interviews and aptitude tests, event coordination, and making sure our employees are properly equipped with safety gear. Maureen decided to pursue a career in human resources because she has always been fond of working with people and learning all the changes that are occurring in the field. Concerning PWSA, Maureen said, “after reading about all the new ideas PWSA has in store for the future of our city, I thought this would be an exciting organization to work for.” Her favorite challenges to tackle as a member of human resources are learning and keeping up with new policies and procedures in the workplace. Outside of the office, Maureen said she has “three beautiful grandchildren whom I love dearly. I have a very big family and we enjoy spending time together.”
