We’ve integrated many exciting new features into the redesign of our website, like the new webform in the Board & Board Meetings page that allows you to easily request to speak at our monthly Board meetings. After you’ve become acquainted with our Board Members, you can jump over to ‘Our Team’ to meet our senior leaders at the Authority, all from your desktop or mobile device.

More of a numbers person? Explore our Finance page for everything from annual budgets to our financial history to consulting engineers reports. If you’re interested in the legal side of our work or how we conduct business, then the Rules & Regulations page is for you!

We are also excited to introduce our new Performance Metrics page where you can track our progress on an online dashboard known as Headwaters (headwaters.pgh2o.com). It provides a comprehensive snapshot of our growth by tracking several metrics that we are measuring across the organization in order to provide our customers with safe,reliable water services.

Our goals as a public water service provider are to protect public health and the environment, ensure customer and stakeholder satisfaction, improve infrastructure reliability, maintain a high-performance workforce, and be an efficient and effective organization.

Headwaters is our organizational performance improvement dashboard. Here, we share with you a glimpse of our strategic vision and invite you to explore the initiatives we have undertaken to improve the performance of the important work we do daily. You can discover everything from how we stack up against industry standards in customer service to following our progress in replacing lead service lines.