The Pittsburgh Water and Sewer Authority is on a transformation journey – one centered on a renewed emphasis on public health, the environment, and our responsibility to serve as steadfast stewards of the vital water services our region relies on each day.
To ensure we can continue this momentum, in 2021 PWSA embarked on a Strategic Planning Project, which will guide our priorities over the next five years.
The first phase of this project was to redefine our Mission, Vision and Core Values, which are as follows.
Mission Statement
PWSA’s Mission Statement speaks to the fundamental work we perform as a publicly owned and operated utility.
PWSA’s Mission: To support our region by protecting public health and the environment through the delivery of safe and reliable water services with a commitment to future generations.
As stewards of a vital natural and public resource, PWSA has a responsibility to ensure we’re delivering safe, reliable water services to our customers.
We are also committed to our customers’ futures by improving public health through clean water services and reducing combined sewer overflows by constructing new stormwater infrastructure and improving our sewer system.
Vision Statement
PWSA’s Vision Statement speaks to our future – in other words, if we live our values and execute on our mission, what will we look like in five years.
PWSA’s Vision: To transform Pittsburgh’s water system while being recognized by our customers as a trusted service provider and a steadfast steward of a vital public asset.
Core Values
PWSA’s Core Values speak to why we do what we do as an organization and serve as the foundation for how all of our team members conduct themselves. We decided on a set of five Core Values.
Stewardship: As a public utility, we are responsible for serving as mindful stewards of our water system and continuing to provide essential and dependable water services now and for generations to come. We’re making decisions that will impact Pittsburgh for the next 100 years.
Ethics & Integrity: We act ethically and with integrity in all instances, both as individuals and as an organization. This means modeling honesty, transparency and professionalism in everything we do.
Accountability: We are all held accountable, both individually in our everyday roles and as one organization. Only by doing what we promised can we rebuild trust with the community.
Safety: We ensure a safe working environment for employees, the safety of our infrastructure assets, and the safety of the millions of gallons of water delivered to customers every day.
Equity: We strive to deliver quality and affordable water services to every community in our service area, and to create a workplace that reflects the diversity of those communities.
PWSA will now be embarking on the second phase of this project, which will identify our strategic priorities over the next three – five years, define how we’ll track our progress, and develop a common approach to achieving those priorities.
We’re excited about the future of our organization, and know that our Mission, Vision and Core Values will only further support us as we continue our invaluable work.
For more information, visit our Mission, Vision and Core Values website, where you’ll find a video highlighting these important messages.
