Winter is here and the holidays are just around the corner. The holiday season is a wonderful time to relax, spend time with friends and family, participate in holiday traditions, contribute to a charitable cause like our Hardship Grant Program, and more, but what happens when unexpected emergencies strike? If you experience an unexpected water outage, it’s always helpful to check our Service Outages page where we have active and upcoming service outages listed with a map of affected locations for your convenience.

If you don’t see your location listed, or have another type of emergency to report, call our 24/7 Emergency Dispatch line at 412-255-2423 (press 1) for all water or sewer emergencies. Examples of emergencies include low or no water pressure, a suspected water main break, or a sewage backup.

Now is also a good time to make sure your contact information is up to date so you won’t miss an important call from us — we call customers during water emergencies and outages to keep them informed.

For non-emergency issues (such as billing or general questions), you can call Customer Service at 412-255-2423 (press 5) during normal business hours, Monday - Friday from 8 a.m. to 6 p.m., or simply fill out our Report an Issue webform online.