View applications, fees, and general requirements for permits on our website.
According to the results of the user survey from our old website, the developer and permit-related pages didn’t even make a blip on the web traffic radar. How could this be? We have many phone calls with permit questions from customers and a bustling permit counter. There had to be customers that were interested in this information.
While reviewing the highly visited Customer Service pages like Bill Pay and Account Changes, we realized something. There weren’t any services provided on our developer and permit pages to warrant any significant web traffic. It was easier to call or visit us in person. Our Strip District office probably isn’t the most convenient way to get a question answered.
With this data in tow, we set out to increase the online permitting services. You will experience streamlined applications, quick webforms, and detailed procedural instructions. New features include online map or record requests, tap installation instructions, electronic submission of land operations or street vacation permits, pertinent contact information, and more.
Some services, such as hydrant and waterline shut permits, are still only available by visiting our office, but try finding the information you need on our website before reaching out to our exceptional permit counter staff. If you can’t find it easily, provide us feedback so we can make the website work for you.
Approachable Avenues for Permit Applicants
A simple accordion-style overview of the development permit review process.
Homeowners, small business owners, plumbers, engineers, developers: we serve a variety of permit customers with varying levels of water and sewer experience. Previously, single-family, multi-family, industrial, and commercial customers would complete the same applications but encounter very different channels to obtain a permit.
To more clearly differentiate the processes for a single-family residential customer and larger development customers, we have created two new permits. A simple residential permit application catered towards single-family homes can be completed over-the-counter with guidance from our helpful permit counter staff.
A development permit requires a more comprehensive review process that seeks to answer questions about the impact the development will have on the water and sewer system. The process is outlined at pgh2o.com/developers-contractorsvendors/permits/development-permits. A new Developer’s Manual and updated standard details will be coming in 2020, which will further streamline our rules and regulations for permitting.
