PWSA Dispatcher, Deborah Kenney

Our 24/7 Dispatch Team includes: Tyrone Williams, Mark Madero, Shannon Deasy, Melissa Pail, Amber Smith, and Deborah Kenney. They operate on a schedule that allows us to respond to issues around the clock, including all holidays. These include water or sewer main breaks, water pressure difficulties, sewer backups, broken or clogged storm drains, and others. No matter which time of day a customer calls, a dispatcher is always available to assist by logging details about the emergency and relaying critical information to the appropriate field staff. 

Like the rest of our non-field staff, Dispatch is staying safe by fulfilling these duties from home. 

“Adapting to working from home wasn’t really hard for me,” said Dispatcher Amber Smith. “I think that it was harder for my family to get used to having to watch their volume levels during work hours.” 

Dispatcher Mark Madero said, “There is really no difference, except for no other employees around you.” 
 

PWSA Dispatcher, Mark Madero

Thanks to support from our Management Information Systems (MIS) Department with their work from home setups, Dispatch remains equipped to deliver quality service until they can return to their normal office environment. 

Dispatcher Deborah Kenney enjoys playing a role in the resolution of a wide variety of issues that arise at any given moment. 

“Being a dispatcher, you deal with constant changes and multiple problems to solve,” she said. In the same vein, Dispatcher Amber Smith said, “My favorite challenge is being able to keep up with the fast pace and adapting to the demands that come with the day.” 

According to Dispatcher Mark Madero, one of his favorite challenges is to keep PWSA colleagues informed about emergencies, a critical step to ensure the accuracy of the information we provide to the public. 

We are proud of Dispatch’s ability to process a large volume of issues, and hope that our customers know that we are always available.