Last month, the Pittsburgh Water and Sewer Authority (PWSA) unveiled a new bill design to help customers better understand their account and how service charges are calculated. 

Some of the important changes include an easy to read summary of charges, as well as meter readings and water usage showing the total gallons used per month and average gallons used per day. With these improvements, our goal is to help customers learn more about their monthly water and wastewater costs and better track their water usage.

To walk customers through the features of the new bill, we created an informative new video that highlights current charges and water usage, provides information about water meters, and includes helpful tips on detecting a leak using water meter readings. To understand your water bill and to check out the video, please visit pgh2o.com/UnderstandingYourBill. 

“We understand that interpreting a utility bill can be confusing. Understanding water usage and how to read a meter can help customers be more aware and save money in the long run,” said Executive Director, Will Pickering.

We also encourage customers to use our online Customer Usage Portal, which is a free tool that tracks real-time water usage and sends alerts when there is a spike in consumption. Setting usage alerts can help customers detect and avoid costly water leaks on their property.

To learn more about water conservation and informative tips to save money on your water bill, please visit our website at pgh2o.com/WaterConservation.