Superb Cellular Save

In late November, we received a follow-up email from a Highland Park customer whose daughter had accidentally dropped her phone in a storm drain. In her email, she noted the outstanding service of Laborers, Robert Hamilton and Ben Crankshaw, in recovering the phone from the sewer.

“They were kind, funny, and so helpful,” wrote the customer. “I hope you will recognize them for this amazing customer service, which helped turn a really rough day into a wonderful, heart-filling experience and a reminder that there are so many good people in this world.” 

Dispatch Dedication 

Dispatcher, Toia Smith received appreciation for quickly and efficiently providing a customer with information about a water main break in Shadyside. 

“Toia provided incredible customer service for us tonight,” wrote the customer. “Thank you!”

Respectful Repair 

We recently received a complimentary email from a North Oakland customer who reached out to thank Operations Manager, Bob White; Water Service Foreman, Curt O’Connor; Utility Workers, Dean Harmon, Anthony Ranallo, Sean McHenry, and Connor McGinnis; Truck Drivers, Mike Kovacic and Hank Hayden; Heavy Equipment Operator, Joe Kasel; and Valve and Hydrant Specialist, Brian Schact for their work on a water main repair in the neighborhood. 

“I want to commend the employees who, after a very long workday, were professional, courteous, and helpful,” wrote the customer. “I am grateful that you are employing people who are both competent and courteous in dealing with the public.”