PWSA’s enhanced Customer Assistance Programs and simplified, accessible process for enrollment offers more discounts to more customers than ever before.

The Bill Discount Program provides an additional 50% discount on water usage charges for very low-income customers, and all customers enrolled in the program automatically receive an 85% discount on their stormwater charge. The monthly credit on past due balances doubled from $15 to $30 for on-time payments made by customers who are enrolled in the Bill Discount Program and on an active payment plan. We expanded the Hardship Grant Program to include sewage-only customers, and all confirmed low-income customers are now automatically enrolled in the Winter Shut Off Moratorium. Lastly, reconnection fees for all customers are waived in 2022.

Additional Customer Assistance Programs include Flexible Payment Plans, Arrearage Forgiveness, and our Lead Service Line Replacement Reimbursement Program.

To enroll, call Dollar Energy Fund at 866.762.2348 or contact PGH2O Cares at 412.255.2457 or via email.

Third-party assistance programs are also available to help further reduce the financial burden of utility bills. These include the ALCOSAN Clean Water Assistance Fund, the Low-Income Household Water Assistance Program (LIHWAP), and the Allegheny County Emergency Rental Assistance Program (ERAP).