Pittsburgh has a vibrant immigrant, refugee, and non-English-speaking community who call our great city home. As with past generations, today’s newcomers shape our community with new customs and traditions. And like so many Pittsburghers, they also count on us to provide safe and reliable water services.

PWSA is proud to work closely with the Mayor’s Office of Immigrant and Refugee Affairs, an advocacy support network established to improve the quality of life and city services for immigrants and refugees.

Our PGH2O Cares team attended the Office’s March 9 meeting to share information on our expanded Customer Assistance Programs and the various ways customers can access our translation services.

Non-English-speaking customers who need assistance can call us at 412-255-2423 (press 5) and request to be transferred to an interpreter or have a PWSA letter or notice converted to a language other than English. Our website also offers translation into the 10 most commonly spoken languages in Pittsburgh. Our Customer Assistance Program flyers, which you can find on our Customer Assistance Program page and can download to share, are translated into Spanish, Chinese, and Tigrinya.

For more information on the City of Pittsburgh’s Office of Immigrant and Refugee Affairs, please visit their website.