Here at PWSA, we’ve talked a lot recently about our ongoing evolution: one with a robust emphasis on public health, the environment, and our responsibility to serve as steadfast stewards of a vital public asset. A key element of this transformation journey is centered around further strengthening experiences for those that rely on our water services each and every day – our customers.

That’s why I’m happy to announce that PWSA is this year launching a customer satisfaction survey.

Our overall goals in conducting this survey are to:

• Get a more robust sense of our ratepayers’ overall satisfaction and perceptions of PWSA
• Gauge our customers’ awareness of our programs, projects, and services
• Measure their reactions to, understanding of, and satisfaction with our bill format, web portal and other forms of communication

In other words, this survey will give us a detailed view of customer perceptions and attitudes, and highlight for us actions we can take to continue to improve our relationships with those we serve.

While not everyone in our service area will be asked to participate, if you are contacted to take this survey, we ask that you complete it openly and honestly.

Following completion of the survey period, we’ll work to fully understand and interpret the survey results and determine what opportunities we have for improvement. We’ll be sure to share some of the actions we’re undertaking in this regard in future communications.

Thank you in advance for your engagement with this important and exciting project!