A key element in our efforts to rebuild trust with the public we serve is improving how we communicate with our customers and making it easier for them to do business with us.

Concurrent with the historic investments we’re making in water infrastructure are our investments in the technology infrastructure needed to modernize internal business operations and provide a better experience for customers.
In support of this goal, PWSA has made significant investments in new technology infrastructure in the past few years alone.

In 2021, we added several technology improvements, including a new electronic billing and payment portal, a digital document management system, and a new online permitting system. To note just a few more examples, some of which you can explore more in the following articles, we launched interactive project and service outages web maps.

And as you read earlier in this issue of Currents, we will soon be launching a new online and mobile Customer Advantage Portal, which we’re confident will streamline and simplify our customers’ experiences when doing business with PWSA.

But our work as public servants is never done, and we will continue to make investments in technology in the coming years to even further improve our customers’ interactions with us. For example, we’re working on improvements to our service outages process to provide customers with more information when service is interrupted.

I encourage you to read even more about our technology investments in the remainder of this issue of Currents. And if you have any suggestions for how we can continue to improve your experience when doing business with us, please get in touch with us at communications@pgh2o.com.