Tell us more about your role.

As Information Technology (IT) Project Manager, I’m responsible for overseeing different technology enablement initiatives. This includes developing processes to evaluate and improve technology investments, leading the planning, execution, and successful delivery of technology projects, and improving the implementation and management of IT systems.

What made you decide to join Team PGH2O?

To be able to have a direct, positive impact for our customers in the City of Pittsburgh is an incredible opportunity. I love this city and am honored to be a part of Team PGH2O.

PWSA is investing in its technology infrastructure to modernize business operations and provide a better digital experience for our customers. What are you most excited for when it comes to these investments and improvements?

One of the technology investment projects I’ve been lucky enough to be a part of is our new SAP implementation. This system will replace our existing Enterprise Resource Planning (ERP) and Customer Information System (CIS) and provide a new self-service portal for customers and invoice and payment platform for vendors. I am beyond excited to see the added benefits and functionality they are going to provide for everyone we do business with.

What are your favorite challenges to tackle?

I appreciate being able to evaluate our current processes and procedures to see what could be streamlined or modernized. It’s easy to get stuck in a routine of performing a task the same way it was always done. I enjoy analyzing the way that different tasks are completed to see if any processes can be automated or simplified to increase efficiency.

What do you enjoy doing outside of work?

I love to be active and outside anytime the weather in Pittsburgh allows that – whether that is hiking, walking my dog around the Northside, or biking to work.