Our website and forthcoming online Customer Advantage Portal are designed to give customers easy access to important information beyond just account and billing information. On our website, customers can check for service outages and construction projects that may impact their home or neighborhood and research lead service lines. Coming soon, the new customer portal will make it easier to track water usage, learn about leak detection, and find tips to conserve water and save on their PGH2O bill.

Check out the below features:

• Our new Customer Advantage Portal will include a section for “Usage Insights,” where customers can find helpful tools to manage their bill. This section of the portal provides access to leak history, highlights ways you can conserve water, and allows you to explore important usage analytics.
• Search for street and sidewalk restoration happening in your neighborhood, green infrastructure projects, and more via our interactive project map.
• Our interactive lead map exclusively highlights completed and upcoming lead service line replacement work as well as service line data for individual properties.
• Stay informed about water service disruptions on our service outages page, which includes an interactive map pinpointing active and planned service outages.

PWSA can contact you during a water emergency or outage. Please visit our Update Contact Information portal to confirm your contact details or update them if needed.